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Policies

Gift Certificates

Gift Certificates are available in any dollar amount at any time. 

Customer Help

I am happy to answer questions and offer suggestions as you plan your project.  Please feel free to ask.  If you need in-depth help or would like to learn a new technique, please check the class list or schedule a private lesson.

Private Instruction

In addition to the classes offered you may desire to learn a specific skill or technique.  Please ask, I may be able to help you out.  Private Instruction is available upon request at a rate of $10 per hour with a 2-hour minimum.

Returns

Store credit will be given on any returns - no cash refunds.  All returns must be in original condition* accompanied by receipt.  No returns on needles, hooks, books, patterns or DVDs.  All sales final on Fiber Arts and sale merchandise.

*Original condition means that items must be in complete, original packaging, in a re-sellable condition and have no odors such as smoke or strong perfume.

Special Orders

Special Orders are welcome and are available from companies that Knitwise Yarns currently has a relationship with.  If the yarn you choose is one that is not currently kept in stock, bag minimums may apply. 

Special Orders requite a 50% non-refundable down-payment.  Orders will be placed in a timely manner, however, Knitwise yarns cannot be held responsible for delays or backorders from individual companies.  You will be notified when your order arrives and of any delays.  Full payment is due when items are picked up.  Special Orders are not returnable.

If Knitwise Yarns is unable to fulfill your Special Order, a refund of any down-payment will be given.